This Privacy Policy explains how WorldTechWala Developers handles information when you use HotelWala. HotelWala is a hotel and restaurant operations app for managing tables, menus, staff access, orders, KOT workflows, order history, reports, and related settings.
1. Information We Collect
We collect only the information needed to provide and operate HotelWala:
- Account information: owner or staff name, phone number, email address where applicable, password authentication data, user role, and account status.
- Hotel and business information: hotel name, address or location text, pincode, mobile number, GST number if provided, subscription status, and hotel settings.
- Operational information: table details, menu items, staff users, order details, KOT activity, order history, tax values, payment status labels such as cash or online, reports, and app preferences.
- Device and technical information: basic app, device, and network information needed for login, API communication, troubleshooting, security, and app updates.
2. Information We Do Not Collect
HotelWala does not collect GPS location, camera or photo data, contacts, biometric data, advertising identifiers, or payment card/bank account details. HotelWala does not include advertising features and does not sell personal information.
3. How We Use Information
- To create and manage owner and staff accounts.
- To run hotel operations such as tables, orders, menus, staff roles, reports, and settings.
- To secure access, verify authorized users, and prevent unauthorized use.
- To provide support, fix bugs, improve reliability, and maintain the service.
- To comply with legal, tax, accounting, or business record requirements where applicable.
4. Permissions
HotelWala requests only permissions needed for core app functionality:
- Internet: used to connect the app with HotelWala services.
- Bluetooth: used for supported Bluetooth printer or device workflows where available.
The app does not request camera, microphone, contacts, SMS, call log, or GPS location permissions.
5. Sharing Of Information
We do not sell or rent user data. Information may be shared only when needed to operate HotelWala, provide hosting or technical support, comply with law, protect rights and security, or with the account owner's direction.
6. Security
We use reasonable technical and organizational measures to protect data, including authenticated access, controlled backend access, and secure handling practices. No method of electronic storage or transmission is completely secure, so users should also protect their devices and login credentials.
7. Data Retention And Deletion
We keep account, hotel, staff, order, and operational records while the account or hotel service is active and as long as needed for support, business records, legal obligations, dispute resolution, or security. To request account deletion or deletion of associated data, contact us at worldtechwala@gmail.com. We will review and process deletion requests subject to lawful and operational retention requirements.
8. Children's Privacy
HotelWala is intended for business use by hotel and restaurant owners and staff. It is not directed to children, and we do not knowingly collect personal information from children.
9. Changes To This Policy
We may update this Privacy Policy when our app, service, or legal requirements change. The latest version will be posted on this page with the updated date.
10. Contact Us
WorldTechWala Developers
App: HotelWala
Email: worldtechwala@gmail.com